NATIONAL SUPPORT LINE COORDINATOR
ALONE support older people to age at home. We provide direct,
frontline services to people aged **Apply on the website** and over,
through support coordination, befriending and support, housing with
support, co-living, and the application of assistive technology. We
have more than **Apply on the website** volunteers and **Apply on the
website** plus homes for people who are homeless or at risk of
homelessness. We have been awarded Quality Marks from Volunteer
Ireland, the ISO, the Charities Regulator and the Housing Regulatory
Standard.
ROLE OVERVIEW
The Helpline Coordinator will manage and support ALONE Helpline
Volunteers and form part of the overall Support Services team.
RESPONSIBILITIES:
* Manage and support ALONE Helpline Volunteers
* Complete and manage the weekly/ monthly Volunteer roster
* Generate weekly and monthly reports for both internal and external
purposes
* Maintain policies and procedures and ensure that they are up to
date and relevant in line with current Covid-**Apply on the website**
guidelines
* Recruitment and retention of volunteers
* Training and supervision of Volunteers/ CE Leads
* An ability to debrief and coach Volunteers after difficult calls
* Knowledge of risk management
* You may be required to undertake additional duties or tasks as
required.
ESSENTIAL SKILLS AND BACKGROUND:
* A minimum of two years? experience in a similar Coordinator role
in a fast-paced environment
* Excellent MS office experience is necessary and knowledge of
Salesforce would be an advantage
* Report Writing experience
* Ability to represent Alone professionally to all stakeholders
* Ability to maintain the highest levels of confidentiality at all
times
* Ability to multi-task and make decisions quickly
* An ability to be adaptable and a critical thinker in relation to
retention of volunteers
* Excellent interpersonal skills with the ability to work
independently and as part of a team
* Excellent written and verbal communication skills
FURTHER DETAILS:
* This role is remote working **Apply on the website** hours per week
MONDAY TO SUNDAY and these hours may be required to be worked in a
variety of flexible patterns, e.g. 5 over 7 days, compressed hours or
other flexible working patterns as required.
* The salary scale offered for this position is ?**Apply on the
website**,**Apply on the website** to ?**Apply on the
website**,**Apply on the website**, depending on experience
TO APPLY
Please send a copy of your CV along with a Cover letter stating what
interests you about working with ALONE, the role and your availability
to **Apply on the website**. The closing date for applications is
**APPLY ON THE WEBSITE**TH AUGUST **APPLY ON THE WEBSITE**.
_ALONE IS AN EQUAL OPPORTUNITY EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
